Payment Policy

Last Updated: July 10, 2026

Welcome to the Payment Policy at Cliniify, where we prioritize transparency and efficiency in all our interactions with the client. This comprehensive Payment Policy provides a detailed framework for handling financial transactions related to utilizing our clinic management software. Please carefully review the following guidelines to ensure a clear understanding of our payment procedures.

1. Subscription and Billing

• Users must choose a subscription plan that aligns with the specific needs of their clinic.
• Subscription fees are billed monthly/annually and are due on the 1st day of each month with respect to each billing cycle.
• We accept payments via credit card, bank transfer, UPI, etc.
• Please ensure that payment details in your account portal are up-to-date to facilitate accurate processing.
• Subscriptions are set to automatically renew unless canceled by the user before the next billing cycle.
• Automatic renewal ensures uninterrupted access to the software and its updates.
• Continuous late payments may result in the temporary suspension of access to Cliniify's platform.
• In the event of a suspension, a reactivation fee may be applicable to restore access to the software after outstanding payments are settled.
• Users must notify Cliniify in writing within 15 days of the billing date for any billing disputes.
• Our team will promptly investigate and provide a resolution within 21 days of receiving the dispute notification.
• Users are expected to continue payments for undisputed amounts while the dispute is under investigation to maintain uninterrupted access.

2. Cancellation and Refund Policy

• Users can cancel their subscriptions at any time by providing written notice.
• No refunds will be issued for the remaining subscription period upon cancellation.
• Subscription fees are non-refundable except in cases where Cliniify fails to provide the agreed-upon services.

Cancellation by Client

If you, as our client, wish to cancel your subscription or services with Cliniify, you must notify us in writing at least 7 days prior to your next billing cycle. Failure to do so may result in charges for the upcoming billing period.

Cancellation by Cliniify

In the unlikely event that Cliniify is unable to deliver the software product to you after payment has been made, we will initiate a refund process promptly. Refunds for undelivered software will be processed within one week of the payment date.

3. Refund Eligibility

Undelivered Software

If you have paid for our software but have not received it within the specified timeframe, you are eligible for a full refund.

Unsatisfactory Service

Once the software has been delivered and accessed, we do not offer refunds for any reason, including dissatisfaction with the software or its functionality. We encourage all clients to take advantage of our free trial period to evaluate the software before making a purchase.

4. Contact Information

Thank you for choosing Cliniify. Your adherence to these guidelines ensures a seamless and uninterrupted experience as you manage your clinic operations efficiently.